 I've never played online before. Where do I begin?
We have a poker school section that gives plenty of information about how to play the game, packed with a tutorial, tips and hints on strategy to help you hit the ground running. For a more general overview, check out our Poker School section.
Can I try out your poker room without playing for money?
Absolutely. There's no charge for downloading our software and we offer play money tables where you can play for free. Download our software to start playing.
OK, I've registered. How do I pick a table?
To begin playing poker, first open the poker client and log in. Front and centre you'll see a menu of various games to choose from. To join a table, first select the type of game you want from the "Choose Game" menu on the left hand side, using the "+" signs to expand the folders where necessary or click your game of choice from the buttons below the tree menu. Once you've narrowed down the type of game you wish to play, click on the level of table you want to sit down at. The main list to the right will then populate with tables that meet your criteria, simply double click the one you like and voila, your table will pop open. To take a seat at the table, find an available seat and click on it. If there are no available seats, you can put your name down on the waiting list, by clicking the "Join Waiting List" button.
How does the waiting list work?
Glad you asked. We've designed our waiting list to allow you to wait for a specific table or any table that matches the criteria of the table you highlighted. You can join a table's waiting list at anytime by highlighting the table of your choice and clicking the "Join Waiting list" button.
How do I convert from playing for play money to betting with real money?
Piece of cake. Click on the "Cashier" button in the main window and follow the deposit steps. If you run into any problems along the way, don't fret, our friendly Customer Service team will gladly help you out.
How do I get more play chips while at a table?
If you need more play chips while seated at a table, you must first "sit out" by selecting the sit out option. Once you're sitting out, click the "Get More Chips" button. A window will then open asking you how many more chips you'd like.
How do I get more play chips in my account?
To get some more chips, simply leave the table you’re at or go to the main window (the one that lists all the tables and other options) and click the "My Account" button. You'll now be able to see your play money chip balance on the right hand side, along with a button called "Reset Play Money". Click "Reset Play Money" and you'll be instantly topped up with another 1000 chips. Now you're all fully reloaded and ready to go back and give it another go.
I believe I was cheated. What do I do?
We take cheating very seriously indeed. If you believe that players at your table were colluding, that is playing together, please let us know immediately using the Call Manager button. If you'd prefer to send an email, drop us an message containing your user name, game number, table name together with the time and date to support@pokersupport.com. You may also request the hand history to review the games yourself.
Can I play at more than one table?
Yes, all the way up to sixteen - if you think you can handle it, although 2-3 or 4 might be easier to manage.
Are there any restrictions on how many chips I need to sit down?
Yes. For any real money table, you'll need to take ten times the higher stake amount to the table with you. For example, for a $10/$20 table you'll have to take at least $200 in chips with you. For pot limit, no limit and tournament tables, different buy-in rules may take effect.
Why can't I join a hand where I'd be the small blind?
Basically, it's one of two reasons. One, you've not paid the big blind and you're in either the small blind seat or the dealer seat. Second, you're a returning player who played some hands and posted blinds, but then sat out and missed blinds.
What are the rules for picking me up from a table when I'm sitting out?
Currently you'll be moved from a table if you sit out of ten consectutive hands.
How do blinds work in head-to-head (1 against 1) hands?
For head's up games, we handle the blinds in the same way as casinos do. The player on the dealer button posts the small blind, while the other player posts the big blind.
How are split pots handled?
We calculate split pots in real money games to the nearest even split (even down to the cent). There are times, however, when a completely even split isn't possible so any extra cents are awarded to the seats closest to the dealer position. As the dealer button rotates, this effectively means that the award of any extra cents is randomised and equalised over time.
What happens if I don't have enough money to call a bet?
When you don't have the money to call a bet, your remaining chips are placed in the pot and you're said to be 'all-in'. You can win all the money in the pot up to that point, but remaining players may continue betting, in which case a side-pot will be created. The all-in player cannot win money from this side pot.
Why do I sometimes not have the option to raise?
Each betting round is capped at four bets, or a bet and three raises. If there have been three raises before the betting gets to you, betting is said to have been capped. This is standard practice in casinos and poker rooms worldwide.
Under-raise: This occurs when a player raises a prior bet but has to go all-in to do so. If the player under-raising going all-in to raise has less than of the expected raise for that betting round, the betting round is locked. The term locked here means that any player who has already acted in the round (checked, called, or raised) may no longer raise. They may only call or fold. However, players who have yet to act (betting has not reached them yet) may raise the expected raise for that betting round, after calling. If the under-raise is half or more than the expected raise, the lock rule does not apply.
How do you ensure fair play?
Collusion can be a problem in both real world and virtual poker rooms, and involves two or more players working together to gain an unfair advantage. Collusion, simply stated, is cheating and will not be tolerated and violators will be banished.
The good news is that our software is designed to detect collusive behaviour by monitoring playing patterns, who plays together, types of hands and how they're bet. We can't tell you of all the techniques used, but we're confident that our system is unmatched in its sophistication, and unlike human monitoring, infallible.
None the less, if you feel that you have been cheated contact a manager using the Manager Chat tool.
What happens to players caught cheating?
We don't tolerate cheating. Any player caught cheating will be suspended or barred from the poker room. Barrings and suspensions are at our complete and total discretion.
Why do you ask me if I'm sure I want to fold when I could check?
We want to make sure that you're aware that you can stay in the hand for free. If you're sure that you don't want this reminder you can disable it from the Options menu in the lobby.
What do I do if the table I want to play at is full?
Simply join the waiting list, and when a seat becomes available we will call you to your seat.
Am I playing against real people or a computer?
All the players that you see at Poker In Europe are real people. We don't use any form of computerised "bots" or "shills".
Do you have an idea that would make the community and gaming experience better for everyone?
If you do, we want to hear it. So please feel free to email us any suggestions you have that can help us improve things for you. You can send your comments directly to support@pokersupport.com. Who knows, you may end up helping improve your own gaming experience.
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